Updated October 2023
Return & Refund Policy
Barn Owl has a 45-day refund policy on all domestic camera orders. If a customer is unsatisfied with the product, they can return it within 45 days of the date of delivery for a full refund.
Return shipping is free for all camera orders and a return label will be provided upon request. Once a return label has been provisioned, customers must ship items back within 30 days.
A restocking fee of 15% will apply if items are returned more than 30 days from the date that your return label is generated. All items within your order must be returned to qualify for a full refund. Refunds will be credited upon receipt of the returned items within 7-10 business days.
To initiate a return, send an email to email@example.com.
The Limited Warranty covers Camera and Solar Panel defects in material or workmanship under normal use during the Warranty Period of 2 years from date of purchase.
Barn Owl will replace, at no charge, Cameras and Solar Panels that prove defective under normal use. Replaced products assume the remaining warranty period of the original product.
The warranty does not cover:
Malfunctions or damage not resulting from defects in material or workmanship, Theft or loss, or accessories.
If you are concerned about damage, theft, or loss, consider activating Barn Owl Care (camera insurance) in the Barn Owl App.