Last Updated November 25, 2024

Barn Owl’s Billing Policy covers how we charge for services related to Barn Owl cameras, connectivity, and software. For our current pricing, see our pricing page.

Billing Cycle and Invoices

Our software initiates a monthly or annual billing cycle when the account is activated. A valid credit card or a Prepaid Annual Plan is required to activate an account. Billing cycles start when the Service Agreement is accepted and/or the plan is paid for. For each billing cycle, Barn Owl will automatically provide an itemized invoice that can be viewed in Barn Owl HQ. 

Fixed Plans

For plans activated November 26, 2024 or later.

Customers may select billing plan types from the table below.

Fixed Plans For plans activated November 26, 2024 or later.r
	Fixed Monthly Plan	Prepaid Annual Plan
Credit Card Required	Yes	Yes Approved Customers may be on an Annual Plan without a credit card on file.
Pooled Data	Yes (Fixed data buckets)	Yes (Fixed data buckets)
Annual Payment Savings	-	1 Month Free (8.33% off the base plan)
Hardware Discount	10%	10%
Items charged at the beginning of the current Billing Cycle	-	• HQ Features • Connection Fees • Data Bucket • Add-Ons
Items charged at the end of the current Billing Cycle	• HQ Features • Connection Fees • Data Bucket • Add-Ons Overage is not for plans activated starting Nov 26, 2024.	- Overage is not for plans activated starting Nov 26, 2024.

 

Fixed Monthly Plans

The customer’s credit card will automatically be charged at the end of the monthly cycle based on the plan features that were used during the month.

Fixed Monthly Plan Renewal

Fixed Monthly Plans will automatically renew for the next billing cycle unless changed by the customer before the start of the next billing cycle. Customers on Fixed Monthly Plans will NOT receive notifications before each monthly billing charge. During plan renewal, the Fixed Monthly Plan will automatically be set in accordance with the account settings at the time of renewal. Connection Fees and Data Plans are based on the number of Active cameras, Barn Owl Care is based on the number of Active and Suspended cameras, and AI is charged for each camera with AI set to “On.”

Prepaid Annual Plans

Prepaid Annual Plans receive a discount for pre-paying for 12 months of service. Accounts on Prepaid Annual Plans are credited with 12 Prepaid Monthly Plans to be used in a 12-month period.

Prepaid data and SMS buckets are a monthly allowance, NOT an annual allowance. Unused allowance does NOT carry over to the following month.

Prepaid Annual Plan Renewal

Annual Plans will automatically renew for the next billing cycle unless changed by the customer before the start of the next billing cycle. Barn Owl will send an email 30 days before the renewal of the next Annual Plan to remind them of the renewal; delivery of the email is not guaranteed. During plan renewal, the Prepaid Annual Plan will automatically be set in accordance with the account settings at the time of renewal. Connection Fees and Data Plans are based on the number of Active cameras, Barn Owl Care is based on the number of Active and Suspended cameras, and AI is charged for each camera with AI set to “On.”

Overage (Fixed Plans)

To prevent unexpected overages and fees on Fixed Plans, Overage is not allowed. When the data or SMS limit is reached, the account will no longer receive images, videos, or SMS alerts until 1) the plan is upgraded or 2) the limit resets at the start of the next billing cycle. 

Fixed Monthly Plan

When the monthly data or SMS limit is reached, customers will be given the option to upgrade their plan to continue service in that month. The new data or SMS limit will be applied in future billing cycles.

Prepaid Annual Plan

When the monthly data or SMS limit is reached, customers will be given the option to upgrade their plan to continue service in that month. The new data or SMS limit will apply for the remainder of the Annual Plan, and the account will be charged a prorated amount based on the upgrade and the number of remaining months.

Prepaid Annual Plans without a Credit Card On File

Accounts on a Prepaid Annual Plan that reach their data limit in a given month will not receive any more photos, videos, or SMS alerts until the limit resets at the start of the next billing month or the data plan is upgraded. Please contact customer support to upgrade the account.

Usage Alerts (Fixed Plans)

Barn Owl HQ clearly displays the current data and SMS usage. Account owners will be notified by email and SMS at the following times:

• Pooled Data Usage exceeds 80% of the Pooled Data Limit
• SMS Alert Usage exceeds 80% of the SMS Alert Limit
• Pooled Data Usage reaches 100% of the Pooled Data Limit. At this point, photos and videos will no longer be received.
• SMS Alert Usage reaches 100% of the SMS Alert Limit. At this point, SMS Alerts will no longer be delivered.

Mid-Cycle Plan Changes (Fixed Plans)

Fixed Monthly Plan

Customers can add cameras and upgrade features at any time. If a camera is added or a feature is upgraded during a monthly billing cycle, the prorated monthly rate will be added to the end-of-month invoice. Additionally, the Fixed Monthly Plan will increase for the following months to account for the added cameras or upgrades.

Customers can suspend/remove cameras and downgrade features at any time. For suspended/removed cameras or feature downgrades, Barn Owl uses a fair billing policy, where customers are charged a prorated amount for billable services at the end of the month.

Prepaid Annual Plan

Customers can add cameras and upgrade features at any time. If a camera is added or a feature is upgraded during an annual billing cycle, the prorated fees will be charged immediately as a Top-up to cover the higher rate for the rest of the annual billing period.

Cameras can be suspended/removed, and features can be downgraded, but the Prepaid Annual Plan allowances will NOT be changed during the current annual billing period, and the customer will NOT be refunded the difference. The renewed Prepaid Annual Plan will be set to match the account settings that are in place when the annual billing cycle renews (see Prepaid Annual Plan Renewal).

Billable Service Details (Fixed Plans)

	Billed per Account	Billed per Camera
Barn Owl HQ Features
Auto-Tags (AI)		✔ AI can be turned on or off for each camera independently.
Extended Cloud Storage		✔
Additional Users	✔
Priority Support		✔
Connect
Connectivity Fee		✔
Data Usage or Data Bucket		✔ Data buckets are charged per camera. Each camera’s data bucket is added to the account’s pooled data limit.
Add-Ons
Barn Owl Care		✔ All Active and Suspended cameras are added to the coverage.
SMS Alerts	✔
API Access		✔

 

Prepaid Plans

For plans activated before November 26, 2024. These plans are grandfathered and stay in place until the account owner changes to one of the currently available plans.

Prepaid Plans For plans activated before November 26, 2024
	Prepaid Monthly Plan	Prepaid Annual Plan
Credit Card Required	Yes	Yes • Annual Plans are subject to monthly overages, paid monthly. • Approved Customers may be on an Annual Plan without a credit card on file.
Pooled Data	Yes (Pre-paid buckets)	Yes (Pre-paid buckets)
Annual Payment Savings	-	2-mths Free
Hardware Discount	10%	10%
Items charged at the beginning of the current Billing Cycle	• HQ Features • Connection Fees • Data Bucket • Add-Ons	• HQ Features • Connection Fees • Data Bucket • Add-Ons
Items charged at the beginning of the next month’s Billing Cycle	• Data Overage • SMS Alert Overage	• Data Overage • SMS Alert Overage

 

Prepaid Monthly Plans

The customer’s credit card will automatically be charged at the beginning of the monthly cycle based on the customer's current plan selection.

Prepaid Monthly Plan Renewal

Monthly plans will automatically renew for the next billing cycle unless the customer changes them before the start of the next billing cycle. Customers on Prepaid Monthly Plans will NOT receive notifications before each monthly billing charge.

Prepaid Annual Plans

Prepaid Annual accounts will be credited with 12 Prepaid Monthly Plans to be used in a 12-month period.

Prepaid data and SMS buckets are a monthly allowance, NOT an annual allowance. Unused allowance does NOT carry over to the following month.

Prepaid Annual Plan Renewal

Annual Plans will automatically renew for the next billing cycle unless changed by the customer before the start of the next billing cycle. Barn Owl will send an email 30 days before the renewal of the next Annual Plan to remind them of the renewal; delivery of the email is not guaranteed. During plan renewal, the Prepaid Annual Plan will automatically be set in accordance with the account settings at the time of renewal. Connection Fees and Data Plans are based on the number of Active cameras, Barn Owl Care is based on the number of Active and Suspended cameras, and AI is charged for each camera with AI set to “On.”

Overage (Prepaid Plans)

Barn Owl allows data and SMS overages on plans activated before November 26, 2024. To help prevent overages, customers will receive usage notifications when the account is pacing ahead of the monthly Billing Alerts Dollar Value or has exceeded the monthly Billing Alerts Dollar Value. See the Billing Alerts section for details.

Plans are charged overage in accordance with the following policies:

Prepaid Monthly Plan

Monthly Plans are subject to Data and SMS Overages in accordance with the overage rate. Overage will be added to next month’s invoice.

Annual Plan, Paid Monthly

Annual plans are subject to monthly overages in accordance with the annual plan's overage rate. If overages apply, the overage will automatically be charged at the next monthly billing cycle.

Prepaid Annual Plan

When the monthly data or SMS limit is reached, customers will be given the option to upgrade their plan to continue service in that month. The new data or SMS limit will apply for the remainder of the Annual Plan, and the account will be charged a prorated amount based on the upgrade and the number of remaining months.

Prepaid Annual Plans without a Credit Card On File

Accounts on a Prepaid Annual Plan that reach their data limit in a given month will not receive any more photos, videos, or SMS alerts until the limit resets at the start of the next billing month or the data plan is upgraded. Please contact customer support to upgrade the account.

Billing Alerts (Prepaid Plans)

Billing Alerts allow account owners to receive notifications when usage is on pace to exceed the monthly Bill Alert Threshold, a total dollar value. For prepaid plans, the Bill Alert Threshold is equal to the monthly prepaid bill. Customers on Flex Plans can set a manual Billing Alert Threshold on their account to activate notifications.

Barn Owl’s software will check usage against the prorated value of the Billing Alert Threshold on a weekly basis (every 7 days). Account owners will be notified by email and in-app alerts when the actual usage exceeds 110% of the prorated Billing Alert threshold during the weekly check.

Mid-Cycle Plan Changes (Prepaid Plans) 

Prepaid Monthly Plan

Customers can add cameras and upgrade features at any time. If a camera is added or a feature is upgraded during a monthly billing cycle, the prorated monthly rate for the current month will be added to the next month’s invoice. Additionally, the Prepaid Monthly Plan will increase for the following months to account for the added cameras or upgrades.

For suspended/removed cameras or feature downgrades, Barn Owl uses a fair billing policy, applying a prorated credit to the next monthly billing invoice based on the difference between the prepaid plan and the downgrade.

Prepaid Annual Plan

Customers can add cameras and upgrade features at any time. If a camera is added or a feature is upgraded during an annual billing cycle, the prorated fees will be charged immediately as a Top-up to cover the higher rate for the rest of the annual billing period.

Cameras can be suspended/removed, and features can be downgraded, but the customer will NOT be refunded the difference. The Prepaid Annual Plan allowances will not be changed during the current annual billing period. The account will be downgraded to the account settings during the annual plan renewal (see Prepaid Annual Plan Renewal).

Billable Service Details (Prepaid Plans)

	Billed per Account	Billed per Camera
Barn Owl HQ Features
Auto-Tags (AI)		✔ AI can be turned on or off for each camera independently.
Extended Cloud Storage	✔
Additional Users	✔
Priority Support	✔
Connect
Connectivity Fee		✔
Data Usage or Data Bucket	✔ Each camera’s data usage or data bucket is added to the account’s pooled data usage or limit.
Add-Ons
Barn Owl Care		✔ All Active and Suspended cameras are added to the coverage.
SMS Alerts	✔
API Access	✔

 

Flex Plan

Flex is a usage-based billing plan, where all charges occur at the end of the billing cycle based on what was actually used. Flex Plans were offered to accounts activated before November 26, 2024. Accounts on Flex Plans are grandfathered and stay in place until the account owner changes to one of the currently available plans.

Flex Plan For accounts activated before November 26, 2024
	Flex Plan
Annual Commitment Required	No
Credit Card Required	Yes
Pooled Data	Yes (Usage-based billing)
Prepaid Data Savings	-
Annual Payment Savings	-
Hardware Discount	-
Items charged at the beginning of the current Billing Cycle	-
Items charged at the end of the current Billing Cycle	• HQ Features • Connection Fees • Add-Ons • Data Usage • SMS Alert Usage

 

Mid-Cycle Billing Changes - Flex Plan

Customers can add cameras and upgrade features at any time. Connection Fees and billing features are billed on a pro-rated basis at the end of the monthly period.

 

Changing Between Plan Types

Flex Plan to Fixed Monthly or Annual Plan

If a customer changes from a Flex Plan to a Fixed Monthly or Annual Plan, the Flex Plan will be terminated and charged for the usage and feature options for the current month to that point. The Fixed Monthly or Prepaid Annual Plan will be initiated on a new billing cycle, starting when the change is made.

Prepaid Monthly Plan (billed at the start of the month) to Fixed Monthly Plan (billed at the end of the month)

Changing from a Prepaid Monthly Plan to a Fixed Monthly Plan changes when the account is charged. Prepaid Monthly Plans are charged at the start of the monthly billing period, and Fixed Monthly Plans are charged at the end of the monthly period. Customers can change from a Prepaid to a Fixed Monthly Plan anytime. During the transition from a Prepaid Monthly Plan to a Fixed Monthly Plan, customers will be credited the prorated value of their unused services in that month, and the credit will be applied to their Fixed Monthly Plan invoice at the end of the billing month.

Prepaid Monthly Plan (billed at the start of the month) to Fixed Annual Plan (billed at the end of the month)

Customers can change from a Prepaid to a Fixed Annual Plan at any time. During the transition from a Prepaid Monthly Plan to a Fixed Annual Plan, customers will be credited the prorated value of their unused services in that month, and the credit will be applied to their Fixed Annual Plan payment. 

Prepaid Annual Plan to Fixed Monthly Plan

Changing from a Prepaid Annual Plan to a Fixed Monthly Plan can only occur at the end of the annual period. Annual Plans will automatically renew for the next billing cycle unless changed by the customer before the start of the next billing cycle. Customers will receive an email 30 days before the renewal of the next Annual Plan to remind them of the renewal.

 

Barn Owl HQ Services

The core functionality of Barn Owl HQ is provided at no cost, but users may elect to purchase upgraded features. Barn Owl’s service plans may include some upgraded features, and users may also upgrade features within their account settings.

HQ Services

All HQ services are charged on a prorated basis, down to the second. Customers are only charged for the amount of time the service was used. For example, AI is $5/mth per camera. If the AI feature were on for exactly ½ of the month, then the AI charge for that camera would be $2.50 for that month. 

Auto-tags (AI)

Users can turn AI on independently for each camera. When AI is turned on for a camera, future images will be tagged with automatic object detection. The system will not tag historical images in the account.

Additional Users

One user is included at no charge. Additional users are $5 each. For additional users, HQ’s Role-based Access Control allows the account owner to manage the admin and viewing permissions of other users.

Cloud Storage

When a camera is Active and Suspended, all photos and videos are accessible up to the account’s retention limit. Retention limits are per account and apply to all cameras in the account. Thirty (30) days of retention are included for free. Any photo or video marked as a favorite (★) will be retained as long as the camera is Active, regardless of the account’s retention limit.

Support Level

All customers have access to Barn Owl’s standard email (support@barnowl.tech) and phone support (720-594-3649) during business hours (9am-6pm EST, Monday-Friday).

Customers who select Priority Support will be provided a priority phone number within Barn Owl HQ. While we strive to serve all customers with great support, Priority Support customers will receive cue priority and faster response times.

Connectivity

Connectivity fees consist of the following items:

• Cellular Connection Fee
• Cellular Data
• SMS Alerts

Cellular Connection Fee

This fee covers the cost of SIM activation, cellular network access, and basic customer support.

Connection Fees

For monthly plans, including Flex, Connection Fees are charged at the end of the monthly billing period on a prorated basis. For Prepaid Annual Plans, connection fees are charged at the beginning of the annual billing period. The number of Active determines the number of Connection Fees during the month. Cameras can be added, suspended, or removed at any time, and billing changes are in accordance with the Mid-Cycle Billing Changes section.

Connection Fees

The connection fee depends on the camera’s status, Active and Suspended.

Active = $5/mth

The camera’s SIM card has access to cellular data, and the user has access to the camera’s media history. A camera is set to Active when it is added to a user’s account. If a camera is set to Active for a part of the month, the Connection Fee is prorated.

Suspended = $0/mth

Suspended SIMs can be re-activated for a period of 14 months following the suspension. If it has been longer than 14 months, re-activating the camera will require the purchase of a new SIM card from Barn Owl. Media for Suspended cameras is retained up to the account’s Retention Limit. Cameras can be manually or automatically Suspended.

• Manual Suspend. Cameras can be manually Suspended at any time in the app (Camera Menu → Camera Profile → Camera State = Suspend). To reactivate a manually Suspended camera, simply set it back to Active in the app. Please note it may take up to a few hours for carriers to reactivate a Suspended SIM card. Cameras on a Prepaid Annual Plan can be suspended, but the prepaid services will not be refunded.

• Automatic Suspend for non-payment. If a billing period’s invoice is not paid in full within 7 days of the first attempted charge, the account will be frozen, and all cameras will automatically be moved to Suspended. When an account is frozen for non-payment, users will not have access to cameras or media history. The account will be fully restored when the invoice is paid. See the Failed Payments section for more details.

Removed = $0/mth

If a camera is no longer needed, it can be permanently “Removed” from the account. When a camera is removed, all media and settings history for that camera will be permanently deleted. Removed cameras will still be charged prorated connection and usage fees in the month they were removed.

Removed cameras can be reactivated through the Add Camera process. Cameras that are Removed and then re-added will not have any media history associated with them when they are reactivated, and it may take up to a few hours for cellular carriers to reactivate the SIM card.

The SIM for removed cameras can be reactivated for a period of 14 months. If the SIM is not reactivated within 14 months, it will be permanently deactivated. Re-adding a camera with a deactivated SIM will require purchasing a new SIM card from Barn Owl.

SIM Inactivity

If a SIM is not active for a period 14 months, the SIM will automatically be deactivated from carrier services. Reactivating a camera with a deactivated SIM will require the purchase of a new SIM from Barn Owl.

Cellular Data

For Flex, Prepaid, and Fixed Plans, data is pooled for all cameras in the account.

Flex Data

With Flex Data, customers only pay for the amount of data actually used, and data is pooled across all cameras on the billing account. The data used is rounded up to the nearest KB and charged by the KB at the end of the billing cycle. Data rates are tiered, so the cost per MB decreases as data use increases.

Barn Owl determines data usage by tracking the data that is actually received by our servers. By using the data value that is actually received by our servers, Barn Owl can report accurate, real-time data usage without relying on reports from cellular carriers, and it benefits customers by removing extra data use that SIM cards transmit to manage cellular connectivity.

Flex Plan - Pooled Data Pricing (for activations before 6/7/2024)
# Small Pics	# Medium Pics	# Large Pics	# Videos	Price
(640 x 480px)	(1280 x 960px)	(1920 x 1440px)	(720p, 5 sec)
250	125	63	8	$7.90
500	250	125	20	$10.55
1,000	500	250	40	$15.80
2,500	1,250	625	100	$26.25
5,000	2,500	1,250	200	$37.00
10,000	5,000	2,500	400	$53.00

  Sample pricing table by image or video count. Actual pricing will vary because image & video sizes depend on media content.

Flex Plan - Pooled Data Pricing (for activations after 6/7/2024)
# Small Pics	# Medium Pics	# Large Pics	# Videos	Price
(640 x 480px)	(1280 x 960px)	(1920 x 1440px)	(720p, 5 sec)
250	125	63	8	$7.90
500	250	125	20	$10.00
1,000	500	250	40	$14.70
2,500	1,250	625	100	$16.00
5,000	2,500	1,250	200	$31.50
10,000	5,000	2,500	400	$40.00

Sample pricing table by image or video count. Actual pricing will vary because image & video sizes depend on media content.

Data Cost Calculator - use our calculator to approximate Flex Data charges.

Prepaid or Fixed Data Plans

The selected plan sets data buckets, and customers can increase the data bucket size to meet their needs. Data buckets are pooled together for all cameras on the account. 

Data pooling allows for simpler management of data usage because customers only need to manage the total data used by the account instead of each individual camera. For example, if a customer has three cameras and selects the Standard data bucket with 100 Mb per camera, the Pooled data allowance is 300 Mb per month for the account. If a camera exceeds 100 Mb in the month, there is no overage or usage restriction unless the whole account uses more than the pooled 300 Mb. 

Prepaid and Fixed data customers receive a discount on Flex Data rates of 40-60%, depending on the size of the data bucket.

Add-Ons

SMS Usage

SMS Commands

SMS Commands are used to send control commands to the RangeCam and ReachCam series of cameras to change settings or trigger a photo/video. SMS Commands are included with our service at no charge.

SMS Alerts

SMS messages are used to send text alerts to users’ phones. Each phone number that receives an alert is a separate SMS message. The fee covers SMS costs charged by the network carriers. If you do not wish to pay for SMS alerts, email alerts and in-app notifications are free.

SMS Alerts are $0.03 per SMS. There are no discounts for SMS due to the costs charged by cellular carriers. SMS alerts relating to billing are not charged.

For Flex Plans, the SMS Alert Usage fee is added to the end-of-month invoice. For Prepaid and Fixed Plans, users may select a prepaid SMS bucket for the account. The SMS bucket resets each month. See the Overages section for details on SMS overages.

API Access

API access is charged per camera and enables unlimited access to the Barn Owl API. This policy is subject to change. Accounts with exceptionally high API usage may be limited, or additional fees may be charged.

 

Barn Owl Care

Barn Owl Care is an optional service that protects the user’s cameras. Barn Owl Care premiums and coverage will be applied to all cameras in the account that is either Active and Suspended, and the paid Premium covers the upcoming billing period. The premiums,  deductibles, and upgrade deposits are set based on the camera model. 

See the table below for benefits.

Barn Owl Care
	Barn Owl Care	Standard Warranty
Dedicated Customer Support	Y	Y
45-Day Return Policy	Y	Y
2-Year Warranty for Defects	Y	Y
Free Shipping for Warranty Claims	Y	Y
Lifetime Warranty for Defects	Y
Theft Protection	Y
Vandalism Protection	Y
Accidental Damage Protection	Y
Extraordinary Weather Event Protection	Y
Exclusive Offers	Y
Pricing (per camera)
Monthly Rate	$ / Camera / Mth
EdgeCam	$30.00
RangeCam / ReachCam	$5.00
Camera Replacement Fee (covers shipping & activation)
EdgeCam	$300.00
RangeCam / ReachCam	$30.00
Camera Upgrade / Loyalty Camera Fee
EdgeCam	$1000.00
RangeCam / ReachCam	$100.00

For Flex Plan customers, the option to turn on Barn Owl Care is in the "Billing" section of the Barn Owl App. When Barn Owl Care is turned on, the cameras are protected for the billing cycle following payment. Barn Owl Care pricing is applied to all Active and Suspended cameras associated with the account. Barn Owl Care can not be applied to a portion of the account’s cameras. 

For Prepaid and Fixed Plan customers, Barn Owl Care is included with most Prepaid Plans and covers the prepaid billing cycle. Cameras currently Suspended and not on a prepaid plan are not eligible for a Barn Owl Care replacement or upgrade for that camera. To be eligible for a camera replacement, the camera must have a Prepaid Plan for three consecutive billing cycles, including the billing cycle in which the replacement or upgrade is requested.

All cameras will initialize Barn Owl Care at $5 per month for the first month. If the camera is an EdgeCam, the higher monthly rate of $30 per month will be applied starting with the second billing cycle.

Barn Owl Care Camera Replacements

To be eligible for a camera replacement, premiums must be continuously paid for at least three months or a single annual payment before the claim. Claims are limited to one per year for each camera on Barn Owl Care.

To initiate a Barn Owl Care claim, contact customer service. The Replacement Fee, which covers shipping, handling, and camera activation, depends on the product being replaced. If the camera model being replaced is discontinued or not in stock, customers may choose a different model of a similar price point (within $100 retail price) as a replacement.

Barn Owl Care: Camera Upgrades and Loyalty Cameras

An upgrade is defined as upgrading to a newer model with the same approximate price point (within $100 retail price). A Loyalty Add-on is defined as keeping the existing camera and using the Barn Owl Care benefit to add a camera to your account. For Upgrades and Add-ons, customers can choose any camera within $100 of the retail price of the original camera on Barn Owl Care. To be eligible for a camera upgrade or add-on, Barn Owl Care must be continuously paid for at least twelve months before the upgrade or add-on. Upgrades and Loyalty Add-ons are limited to one per year for each camera on Barn Owl Care.

 

Failed Payments

A valid credit card or a prepaid Annual Plan is required to activate an account.

Fixed Monthly Plan and Flex Plan Failed Payments

If a billing period’s invoice is not paid in full within 7 days of the first attempted charge, the account will be Suspended and inaccessible by the customer. When an account is Suspended for non-payment, cameras will not transmit, and users will not have access to historical media. The account will be fully restored when the invoice is paid.

Prepaid Monthly Plan Failed Payments

A successful prepayment is required to activate the account. For active accounts, if a monthly prepayment is not paid in full within 7 days of the first attempted charge, the account will be frozen, and all cameras will automatically be moved to Suspended. When an account is frozen for non-payment, users will not have access to cameras or media history. The account will be fully restored when the invoice is paid.

Prepaid Annual Plan Failed Payments

A successful prepayment is required to activate the account. For active accounts, if a monthly prepayment is not paid in full within 7 days of the first attempted charge, the account will be frozen with all cameras automatically moved to Suspended. When an account is frozen for non-payment, users will not have access to cameras or media history. The account will be fully restored when the invoice is paid.

Prepaid Annual Plans with a credit card on file

If an overage charge fails, the account owner will be notified, and the account will be Suspended if the overages have not been paid within 7 days.

 

Billing Policy Changes

Because cellular carriers and cloud services frequently change their billing policies and rates, we reserve the right to change our policies in the future. Account owners will be notified by email of any billing policy changes.

 

Contact

If you have any questions about our policy, please contact us.

• Phone: (307) BARN OWL (227-6695)
• Email: info@barnowl.tech