February 12, 2025

Overview

Barn Owl’s Billing Policy covers how we charge for services related to Barn Owl cameras, features, and services. For our available Billing Plans, see our pricing page.

 

Billing Cycles and Invoices

• Billing Cycles: Start when you activate your account and select a monthly or annual plan.

• Payment Methods: A valid credit card or Prepaid Annual Plan is required.

• Invoices: You'll receive an itemized invoice in Barn Owl HQ and via email every billing cycle.

Fixed Monthly and Annual Billing Plans

For billing plans activated November 26, 2024, or later.

** For Fixed Billing, additional charges will be added to the next billing cycle if additional or new services or features are added to the account, such as New cameras, AI detection, Cloud Storage, Barn Owl API, Barn Owl Upgraded Support, etc., are selected after the initial estimated bill is provided. The customer is responsible for reviewing and approving these charges prior to them being added.

How are Services Billed?

Fixed Monthly Billing Plans

When a monthly billing plan is activated, a monthly billing cycle is generated to begin and end on the same day each month (Example: If you begin your services on February 10th, your billing cycle will start on the 10th of every month). Barn Owl cannot change or alter Billing Cycle start and end dates. 

Fixed Monthly Billing Plans will automatically renew for the next billing cycle unless paused by the customer before the start of the new billing cycle. Customers on Fixed Monthly Plans will NOT receive notifications before each monthly billing charge unless selected in Account Notification settings. During plan renewal, the Fixed Monthly Plan will automatically be set in accordance with the account settings at the time of renewal. 

Annual Billing Plans

When Annual Billing Plans are selected, the annual price is provided to the customer on that date. Once paid, the service will provide 365 days of service (or 366 in a Leap Year), and the Billing Cycle will renew at the end of the year unless services are declined or suspended for renewal (Example, if you begin your services on February 1, 2025, your next annual bill will be due on February 1, 2026). A 30-day notice will be emailed to the email address on file, notifying you of the upcoming renewal of your services. 

** Classic Billing Plan

Accounts on Classic Plans are grandfathered and stay in place until the account owner changes to one of the currently available plans. Please contact Customer Service with questions or concerns about grandfathered plans.

Barn Owl Care
Barn Owl Care is additional protection for your cameras that can be added to your account, or may be included with your billing plan.

Billable Add-on Services
Additional services that are not a part of your standard Barn Owl Billing Plan are also available. For a more information on these services, please visit this page, which explains the function and cost of each service on your account. 

 

Changing Between Plan Types

Classic Plan to Fixed Monthly or Annual Plan
If a customer changes from a Classic Plan to a Fixed Monthly or Annual Plan, the Classic Plan will be terminated and prorated for the usage and feature options for the current month to that point. The Fixed Monthly or Prepaid Annual Plan will be initiated on a new billing cycle, starting when the change is made.

Prepaid Annual Plan to Fixed Monthly Plan
Changing from a Prepaid Annual Plan to a Fixed Monthly Plan can only occur at the end of the annual period. Annual Plans will automatically renew for the next billing cycle unless changed by the customer before the start of the next billing cycle. Customers will receive an email 30 days before the renewal of the next Annual Plan to remind them of the renewal.

Fixed Monthly Plan to Prepaid Annual Plan
Changing from a Fixed Monthly Plan to a Prepaid Annual Plan can occur anytime. The current billing plan will be prorated for the time and services used, and the new Annual Plan will be established. Annual Plans will automatically renew for the next billing cycle unless changed by the customer before the start of the next billing cycle. Customers will receive an email 30 days before the renewal of the next Annual Plan to remind them of the renewal. 

 

Failed Payments

A valid credit/debit card or a prepaid Annual Plan is required to activate an account.

If a billing period’s invoice is not paid in full within 7 days of the first attempted charge, the account will be suspended and inaccessible by the customer. When an account is suspended for non-payment, cameras will not transmit, and users will not have access to historical media. The account will be fully restored when the invoice is paid, minus any activity during the suspended period. 

 

Billing Policy Changes

Because cellular carriers and cloud services frequently change their billing policies and rates, we reserve the right to change our policies in the future. Account owners will be notified by email of any billing policy changes.

 

Questions?
If you have questions or concerns about our Billing Policy, please contact Barn Owl Support. 

Contact Barn Owl Support:
📞 Phone: +1-720-594-3649
📧 Email: support@barnowl.tech
🕘 Hours: Monday - Friday, 9 AM - 6 PM EST