February 13, 2025

OVERVIEW

Barn Owl Care is an optional service that protects the user’s cameras. Barn Owl Care premiums and coverage will be applied to all cameras in the account that are Active, and the paid premium covers the upcoming billing period. The premiums, deductibles, and upgrade deposits are set based on the camera model. 

Filing a Barn Owl Care Claim

Barn Owl Care claims can be filed in the event that the issue you’re experiencing is outside of the Manufacturer Warranty Coverage or your 2-year warranty has expired. To be eligible for a camera replacement, premiums must be continuously paid for at least three months or a single annual payment before the claim. Claims are limited to one per year for each camera on Barn Owl Care. 

To file a claim, please reach out to customer service for an assessment to be made to see if we can troubleshoot the issue. If not an invoice will be sent to you for the Barn Owl Care claim deductible, which covers shipping, handling, and camera activation. The deductible is determined by the model of camera that you have. (please see pricing charge below)

A Barn Owl Care claim replacement will always be the same model of camera already registered to the account that the claim is being filed on. If Barn Owl no longer carries the model in question, or we are out of stock, an alternative may be offered (within $100 retail price) as a replacement. Additionally, you may upgrade your camera model for an additional fee. Please see the next section below.

What’s Covered? 

Barn Owl Care provides protection for your camera. Accessories such as the solar panel, cables, SD card, antennas, and mounts are not included in Barn Owl Care coverage. 

 

Barn Owl Camera Upgrades

An upgrade is defined as upgrading to a newer model with the same approximate price point (within $100 retail price). 

Customers can choose any camera within $100 of the retail price of the original camera with Barn Owl Care. To be eligible for a camera upgrade, Barn Owl Care must be continuously paid for at least twelve months before the upgrade or add-on. Upgrades are limited to one per year for each camera on Barn Owl Care.

 

Turning on Barn Owl Care Coverage

Barn Owl Care is included with most Fixed and Annual Plans and covers the prepaid billing cycle. Cameras currently Suspended and not on a prepaid plan are not eligible for a Barn Owl Care replacement or upgrade for that camera. To be eligible for a camera replacement, the camera must have a Prepaid Plan for three consecutive billing cycles, including the billing cycle in which the replacement or upgrade is requested.

All cameras will initialize Barn Owl Care at $5 per month for the first month. If the camera is an EdgeCam, the higher monthly rate of $30 per month will be applied starting with the second billing cycle.

Questions?

Please reach out to Barn Owl Support if you have any questions or concerns regarding coverage, eligibility, claims, or anything else we can assist with! 

Contact Barn Owl Support:
📞 Phone: 720-594-3649
📧 Email: support@barnowl.tech
🕘 Hours: Monday - Friday, 9 AM - 6 PM EST